Pharmacy House – Hospital Customer Service Officer


A.forall is a Belgian group of pharmaceutical companies with headquarters in Anderlecht (Belgium) and offices in Ireland and the United States. Employing in total over 144 employees, the Group distributes a wide range of pharmaceutical products to pharmacies, wholesalers, hospitals and retirement homes. At the same time, Alter Pharma is a global player on the generics market, with around 15 molecules on the European and US market and a fully stocked pipeline of niche, complex and added value products.

OUR Mission

We make affordable medicines available to all, this means that we foster patient access by deuivering superior healthcare solutions that are affordable and available for everyone, eliminating any barrier for treatment continuity.

OUR Company DNA

We are proud of our entrepreneurial culture and foster open communication, mutal respect, professionalism and efficient decision-making and we believe that our multicultural organisation is one of our most important competitive advantages.

We believe that timely and well considered decisions as a response to emerging opportunities and ideas is the key to our success.
We believe that the success of the company lies in the competence, dedication and motivation of each of our employees.
We believe that freedom returns flexibility and empowerment returns commitment.


We are currently looking for a talented Customer Service Officer to be involved in our Pharmacy House Hospital Team, based in Estaimpuis.

Reporting to the Head of Hospitals Belgium,  you will be first line response to Hospital Pharmacies.

  • Administration of the purchase-sale process: Sending of Purchase orders to suppliers, sending of price proposals to customers, encoding and following up orders and managing back orders (from Suppliers / To Clients), updating prices, etc. .
  • Organization of deliveries/ returns with our logistical partners (Post NL, DHL, EuroTransPharma, PDC,…)
  • Accounting for customers and suppliers with the help of the accounting firm
  • Customer service: contact with customers by mail and telephone for telesales, questions, quotations, complaints.
  • Coordination of requests between customers and pharmacist and QA department.
  • update and use of Logistics/Winbooks system.
  • Support to realize information and communication, for example for the distribution of new products, mailings with product info.
  • Support for stock management and forecast.
  • Purchase forecast: Contribution to the Dashboard (KPI)
  • Assistance in the quality management system (handling of complaints, updating of documents, classification, …)
  • Support in the administrative management of EPS BV
  • Pharmacovigilance: Collection of information and transmission of quality or pharmacovigilance complaints to the RP.

Perform other duties as assigned.  The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.




  • Analytical and Result Oriented
  • Highly Customer Focused
  • Team Player
  • Good Written & Oral Communication Skills
  • Dutch Native with good knowledge of English
  • Ability to work within a cross functional setting
  • Ability to work under stress whilst maintaining attention to detail
  • Experience in administration tasks
  • Problem Solving with a ‘hands on’ mindset


  • Bachelor or equivalent in Customer Service or Administrative Functions.


  • Ability to communicate in  French



For more information about our company, please visit

Motivation letter and CV can be sent to